Compensation due Customer No-Show

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DRIVEO BOOKING

Eligibility

1.1 Hosts are eligible for compensation if a customer fails to appear for their scheduled booking and the following conditions are met.
Compensation Conditions

2.1 The host must provide proof of attempting to contact the customer at least 12 hours before the scheduled pick-up time.

2.2 The host must submit photo evidence proving their presence at the designated pick-up location and that they waited for at least one (1) hour.

2.3 The booking date must remain blocked to accommodate the customer in case they return later.
Compensation Amount & Processing

3.1 Eligible hosts may receive compensation of up to three (3) days’ rental, subject to verification.

3.2 Compensation will be processed only after the host submits all required proof and WAHDAH conducts a review.

3.3 WAHDAH reserves the right to approve, adjust, or deny compensation based on compliance with company policies.

Athirah

on 28/02/2025